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General Terms and Conditions

Urban Personal Training is a small unique Training business whereby we pride ourselves on Good Service, Positive Attitudes and Great Results!

 

General

  • All clients are to have completed and submitted the pre-activity questionnaire before commencing training, and are to have answered the pre-activity questionnaire truthfully, without withholding any information that could harm them or others in any way, shape or form.
  • Members are not permitted to train unless they are in appropriate attire (including closed sports footwear, and non-offensive clothing). Members must also practice personal hygiene and be aware of their own body odour.
  • Misconduct, using obscene language or exhibiting behaviour that may be considered offensive or harassment will result in immediate expulsion from Urban Personal Training. This includes but is not limited to the use of illegal performance enhancing drugs, threatening or harassing others or damaging any property or equipment. Urban Personal Training reserve the right to cancel or refuse any persons from training they deem necessary. Failure to comply with said rules or act unreasonably will result in a first warning. Should a second warning be required immediate expulsion will be made.
  • You are responsible for any damages made to Urban Personal Training equipment if such damages are made by your negligence and/or willful act.
  • You understand and agree that Urban Personal Training is unable to provide you with medical advice with regard to your medical fitness and that this information is used as a guideline to the limitations of my ability to exercise. I will not hold Urban Personal Training liable in any way for any injuries that may occur while I am training.
  • Urban Personal Training reserves the right to increase the fees due at any time. Please note these fees will never be increased during a training payment period. Only before the next due payment period. Urban Personal Training will also do their best to give ample warning about such increases in writing.

 

Cancellations

We understand that there may be times when you are unable to keep your scheduled training session, or your trainer may be unavailable for a scheduled appointment. We will be very happy to give you a free session if we are unable to provide you with a trainer OR 24 hours notice of inability to attend. We request 12 hours of you if you are unable to attend your session. If this notice is not received we MAY still require payment for your session.

 

Late Arrivals

Due to our appointment system, if you are late for your session it MUST still finish on time. If your trainer is late, we will give you a complimentary session. Punctuality is an important part of our job description and we pride ourselves on being able to supply outstanding service to our valued clients.

Urban Personal Training reserves the right to change or alter any of the above terms and conditions at any time and will notify you in writing of any changes that may occur.

If for any reason you are unhappy with your training or have any questions, please send us a message.

 

The Weather

Certain activities are subject to weather conditions.  If in the event the experience is cancelled due to unsuitable weather conditions, an alternative booking will be made available.

 

Feedback / Grievances

Whilst we love to hear your praise, we also respect and value your feedback and suggestions.

If you felt we did not meet your expectations or are unsatisfied with your experience for any reason, please bring it to our attention either by talking to us directly or through our contact us page.  Please include the following information to enable us to follow up quickly and come to a suitable conclusion.

  1. Your detailed complaint
  2. Your name and address and day time contact number and if possible an email address
  3. Was your complaint voiced / documented at the time?
  4. What transpired?
  5. Please ensure you state who was affected

 

Liability

Urban Personal Training has no liability for any damage or loss caused by any negligent omission or act of any service provider or third party.

Urban Personal Training has no liability for any act, default or omission, whether negligent or otherwise, of any service provider.

Where Urban Personal Training liability cannot be excluded, such liability is limited to the value of the service provided.

 

Other Information

All Prices are in Australian dollars  unless otherwise specified, include GST and are correct at time of publication.
Urban Personal Training reserves the right to change prices without notice.

Urban Personal Training selects suppliers carefully and is associated with world class affiliates.  However Urban Personal Training can not guarantee the satisfactory performance or the safety standards of any of our suppliers.

This web site contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version.

The images, illustrations, and text contained within this web site are protected by copyright and must not be replicated in whole or part unless given the express permission of Urban Personal Training.